Sales, After-sales and Support

NHAN VIET ENGINEERING TM DV CO LTD Sales and Warranty Policy

Information on delivery, technical support, warranty conditions, non-warranty cases and handling process is presented clearly for customer reference.

1. Sales Policy

NHAN VIET ENGINEERING TM DV CO LTD supports customers from consultation, delivery and documentation to technical support after handover.

Sales Policy

Dedicated to every product and attentive to every customer on site

  • Products are delivered on site according to the confirmed customer information and schedule.
  • Products have clear origin and quality as committed by the manufacturer and authorized distributor.
  • Pricing is competitive, and invoices and delivery documents are provided clearly.
  • For projects, product supply progress and payment can be carried out in agreed stages.
  • Technical support is available during product use, with a transparent receiving and response process.
NHAN VIET ENGINEERING TM DV CO LTD sales policy

2. Warranty Service

Warranty conditions, non-warranty cases and current handling methods of NHAN VIET ENGINEERING TM DV CO LTD.

2.1 Warranty Conditions

Products are covered by warranty when the following conditions are met

  • For products with serial numbers, NHAN VIET ENGINEERING TM DV CO LTD provides warranty based on the serial number if the warehouse confirms the product was supplied by NHAN VIET ENGINEERING TM DV CO LTD.
  • For products without serial numbers, customers need to present a valid invoice or delivery note from NHAN VIET ENGINEERING TM DV CO LTD within the warranty period.
  • The device is damaged due to a technical or manufacturer fault and is still within the warranty period.
  • Warranty labels, warranty cards or manufacturer seals must be complete, intact and readable.
  • For products without serial or IMEI management, NHAN VIET ENGINEERING TM DV CO LTD warranty label must remain intact and readable.
NHAN VIET ENGINEERING TM DV CO LTD warranty policy
NHAN VIET ENGINEERING TM DV CO LTD warranty support
2.2 Non-warranty Cases

Cases where warranty may be declined

  • Products purchased from NHAN VIET ENGINEERING TM DV CO LTD are outside the warranty period.
  • Products confirmed by the manufacturer or authorized warranty provider as not eligible for warranty.
  • The damage is not caused by manufacturer hardware defects.
  • Damage caused by natural wear, natural disasters, external force, physical impact, environment, dust or liquids.
  • The product has lost its serial number or the original manufacturer serial number cannot be read.
  • The valid purchase origin cannot be proven or the product was used for an improper purpose.
  • The device is damaged due to non-genuine components or accessories.
2.3 Warranty Method

Receiving and handling process

  • Customers contact the NHAN VIET ENGINEERING TM DV CO LTD department to report the issue.
  • The technical team checks remotely by phone or online; if unresolved, a technician will be sent on site.
  • Technicians check, repair or replace components at the usage location when appropriate.
  • If on-site repair is not possible, the product will be brought to the warranty center and returned after handling.
  • For products sent back to the vendor or factory, warranty time may take up to 30 days; normal goods usually take 10 to 14 days, excluding weekends and holidays.
  • The remaining warranty period follows the original manufacturer warranty period.